Shipping And Returns

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Adverse Event Reporting


Loulu Hawaiʻi Shipping
We currently ship to all 50 US States and Territories. At this time we only ship to US addresses, we do not ship to PO Boxes.

Orders ship from our warehouse in Seattle, Washington. Please allow 3 to 5 business days based on service selected at check-out. We ship via Fedex Ground unless expedited shipping is selected (available at an additional charge).

We carefully pack every order, but sometimes damage can occur in transit. If your product arrives damaged, please reach out to us by emailing within 7 days of receipt.


Our Return and Exchange Policy

We hope that you love our products, but we understand that sometimes things do not work out and we want you to be satisfied.

Items can only be returned to their original point of purchase. If you purchased a Loulu Hawaiʻi product and wish to return the item, please return the product to the store or website where it was purchased. Regrettably, we are unable to accept online returns from products purchased at other retail locations, department stores, or elsewhere.

For items purchased on, we are happy to accept return products within 14 days of purchase. Returned items must be unopened and in their original condition. Special orders and sale items are excluded.

To Initiate a Return

If you are unhappy with your order and would like to initiate a return, please contact us at with your complete order information.

When returning an item, package goods securely and keep a record of your return method. Please include a copy of your original order with your return.

Send tracking information to We are not be responsible if items are lost or damaged in transit. Shipping costs and return freight charges cannot be reimbursed.

Contact Us

Whether you need help choosing a product or have questions about an existing order, we are here to help.

Simply email us at and we will respond as soon as possible.

Please include your order number or product details if your query relates to a specific order or product.

Email Us

We strive for customer satisfaction and safety.
As part of our compliance with the FDA reporting requirements, we have attached a writeable PDF for reporting.
MedWatch: The FDA Safety Information and Adverse Event Reporting Program.

Please submit the completed form along with information to support the report, such as scans of labels and images of the serious adverse event to FDA noted that it has updated the instructions for MedWatch Form 3500A to simplify the submission process for cosmetic product SAE reports. Since the form is used for numerous types of FDA-regulated products, FDA explained that any fields that are not applicable to cosmetics should be left blank.