We currently ship to all 50 US States and Territories. At this time we only ship to US addresses, we do not ship to PO Boxes.

We ship via UPS Ground unless expedited shipping is selected (available at an additional charge).

All orders ship from our warehouse in Seattle, Washington. Please allow 3 to 5 business days based on service selected at check-out. We ship via Fedex Ground unless expedited shipping is selected (available at an additional charge).

We carefully pack every order, but sometimes damage can occur in transit. If your product arrives damaged, please reach out to us by emailing customercare@louluhawaii.com within 7 days of receipt.

We hope that you love our products, but we understand that sometimes things do not work out and we want you to be satisfied.

Items can only be returned to their original point of purchase. If you purchased a Loulu Hawaiʻi product and wish to return the item, please return the product to the store or website where it was purchased. Regrettably, we are unable to accept online returns from products purchased at other retail locations, department stores, or elsewhere.

For items purchased on www.louluhawaii.com, we are happy to accept return products within 14 days of purchase. Returned items must be unopened and in their original condition. Special orders and sale items are excluded.

If you are unhappy with your order and would like to initiate a return, please contact us at customercare@louluhawaii.com with your complete order information.

When returning an item, package goods securely and keep a record of your return method. Please include a copy of your original order with your return.

Send tracking information to customercare@louluhawaii.com. We are not responsible if items are lost or damaged in transit. Shipping costs and return freight charges cannot be reimbursed.

Yes, Loulu Hawai'i formulas are gluten-free. Please see below for a full listing of the ingredients that we do not formulate with.

All Loulu Hawai'i products are paraben-free. Please see below for a full listing of the ingredients that we consciously avoid with your well-being in mind.

At Loulu Hawai'i, we believe that beauty and health are interconnected. How we care for our skin is vital to overall health. We formulate without:

Aerosols
Aluminum
Fluorocarbons
Formaldehyde
Hydrocarbons
Hydroquinone
Methylisothiazolinone
Mineral Oil
Oxybenzone
Parabens
PEGs, PPGs, D.E.A., T.E.A, PABA
Petrolatum
Phthalates
Silicones
Sulfate Detergents
Synthetic Color or Fragrance

Animal Testing

If you have specific skin issues and are unsure about the effect a product or its ingredients will have on your skin, consult with your dermatologist.

We suggest checking with your doctor before using any products if pregnant, nursing or planning to become pregnant.

Instead of conventional farming practices, which can negatively impact land and water resources, Loulu Hawai'i scientists sustainably grow ingredients in lab beakers and petri dishes. We strive to partner with ingredient suppliers that share our commitment to respecting the environment.

We do not conduct animal testing on our products or ingredients or ask others to test on our behalf. We evaluate our finished products on volunteer panels in blind clinical and sensory tests conducted by independent laboratories; in blind testing, participants are not aware of the brand being evaluated.

Clinical testing measures the technical results of a product on skin using tools such as image analysis. In sensory testing, participants are asked to share their opinions and perceptions of a product.