FAQ

We currently ship to all 50 US States and Territories. At this time we only ship to US addresses, we do not ship to PO Boxes.

We ship via UPS Ground unless expedited shipping is selected (available at an additional charge).

All orders ship from our NJ fulfillment center. Please allow 3 to 5 business days based on service selected at check-out. We ship via UPS Ground unless expedited shipping is selected (available at an additional charge).

We carefully pack every order, but sometimes damage can occur in transit. If your product arrives damaged, please reach out to us by emailing customercare@louluhawaii.com within 7 days of receipt.

We hope that you love our products, but we understand that sometimes things do not work out and we want you to be satisfied.

Items can only be returned to their original point of purchase. If you purchased a Loulu Hawaiʻi product and wish to return the item, please return the product to the store or website where it was purchased. Regrettably, we are unable to accept online returns from products purchased at other retail locations, department stores, or elsewhere.

For items purchased on www.louluhawaii.com, we are happy to accept return products within 14 days of purchase. Returned items must be unopened and in their original condition. Special orders and sale items are excluded.

If you are unhappy with your order and would like to initiate a return, please contact us at customercare@louluhawaii.com with your complete order information.

When returning an item, package goods securely and keep a record of your return method. Please include a copy of your original order with your return.

Send tracking information to customercare@louluhawaii.com. We are not responsible if items are lost or damaged in transit. Shipping costs and return freight charges cannot be reimbursed.

AstaFusion® Radiate AM Oil:
Antioxidant-rich daytime face oil helps skin resist the effects of free radical stress while activating healthy radiance.

Clinical Testing:
100% Show an improvement in fine lines and wrinkles
88% Show an improvement in skin texture 
100% Show no skin irritation 

Consumer Testing:
100% Said skin looked healthier and more youthful
100% Said skin felt smoother
100% Saw a noticeable improvement in skin texture
100% Said skin looked more radiant
100% Said skin felt softer and plumper
94% Said they would recommend the oils to a friend
91% Said the oils are easily absorbed and are not sticky

 *Based on clinical testing on 30 people after using AM and PM face oil duo for 8 weeks.

AstaFusion® Rejuvenate PM Oil:
Retinol-powered evening face oil helps improve texture and visibly reduce lines and wrinkles.

Clinical Testing:
100% show an improvement in fine lines and wrinkles
88% show an improvement in skin texture 100% show no skin irritation* 

Consumer Testing:
100% said skin looked healthier and more youthful
100% said skin felt smoother
100% saw a noticeable improvement in skin texture
100% said skin looked more radiant
100% said skin felt softer and plumper
94% said they would recommend the oils to a friend
91% said the oils are easily absorbed and are not sticky

*Based on clinical testing on 30 people using the AM and PM face oil duo for 8 weeks, with the PM oil applied 3x/week. As the PM oil is retinol-based, individual experiences may vary. Allow time for skin to adjust.

Pod Power Duo:
26% Vitamin C treatment plus multi-functional essence combat the damaging effects of oxidative stress and deliver brighter, healthier, more luminous skin.

Clinical Testing:
100% show an improvement in fine lines and wrinkles 
85% show an improvement in skin firmness
100% show no skin irritation 

Consumer Testing:
97% said skin looked more radiant 
97% said they saw improvement in skin texture and smoothness 
91% said skin looked brighter 
88% said skin looked more even toned 
100% said they did not experience skin irritation 

*Based on clinical testing on 30 people after using the Pod Power Duo for 6 weeks.

AM Regimen:

Step 1: Pod Power Duo*
Step 2: AstaFusion® Radiate AM Oil
(Step 3: Aloha Radiate AM Elixir)

PM Regimen:

Step 1: AstaFusion® Rejuvenate PM Oil; for those with sensitive skin, use the PM Oil three nights a week, alternating with the AM Oil on the other nights.*
(Step 2: Aloha Rejuvenate PM Elixir)

*If desired and tolerated, the Pod Power Duo can be used twice a day before the oils.

After applying the Vitamin C Glow Pod, allow 5 minutes for the activated Vitamin C to absorb fully into skin. Follow with a light misting of water or toner, then apply the other products in your regimen.

Use Vitamin C Glow Pods once a day, in the morning (after cleansing and before oils, treatment serums, moisturizer and SPF). If desired and tolerated, Vitamin Glow Pods can also be used in the evening; Loulu Hawaiʻi Vitamin C is gentle and shown to be ideal for most skin types.

Water sprays (misters) can be used to rehydrate skin, before our AstaFusion® oils and Pod Power Duo to enhance absorption, or as a final veil.

AM Regimen:
cleanser, toner/water spray, Pod Power Duo, AstaFusion® Radiate AM Oil, SPF

PM Regimen:
cleanser, toner/water spray, AstaFusion® Rejuvenate PM Oil, moisturizer

The Pod Power Duo and AstaFusion® oils do not contain sunscreen protection. They can be layered underneath SPF.

For optimal results, the Vitamin C Glow Pods should only be activated with Makalau SC™ All-in-One Activator included in the Pod Power Duo.

Note: Vitamin C Glow Pods and Makalau SC™ All-in-One Activator are not sold separately.

When first applied, the AstaFusion® oils leave a blush of color on skin; this is due to the algal Astaxanthin, a red carotenoid pigment that gives both oils their rich orange hue.

Recognizing the skin as a vital organ that reflects well-being, Loulu Hawaiʻi is a holistic system of nutrient- and antioxidant-rich skincare and wellness products that support skin’s health from within. Utilizing visionary bio-farming and cutting-edge science, scientists at our lab in Oʻahu pioneer techniques that responsibly isolate and amplify the transformative properties of microalgae and botanicals from Hawaiʻi for maximum efficacy. All of Loulu Hawaiʻiʻs star proprietary ingredients are sourced from Hawaiʻi. 

Instead of conventional farming practices, which can negatively impact land and water resources, Loulu Hawai'i scientists sustainably grow ingredients in lab beakers and petri dishes. We strive to partner with ingredient suppliers that share our commitment to respecting the environment.

At Loulu Hawai'i, we believe that beauty and health are interconnected. How we care for our skin is vital to overall health. We formulate without:

Aerosols
Aluminum
Fluorocarbons
Formaldehyde
Hydrocarbons
Hydroquinone
Methylisothiazolinone
Mineral Oil
Oxybenzone
Parabens
PEGs, PPGs, D.E.A., T.E.A, PABA
Petrolatum
Phthalates
Silicones
Sulfate Detergents
Synthetic Color or Fragrance

Animal Testing

Yes, Loulu Hawai'i formulas are gluten-free. Please see below for a full listing of the ingredients that we do not formulate with.

All Loulu Hawai'i products are paraben-free. Please see below for a full listing of the ingredients that we consciously avoid with your well-being in mind.

If you have specific skin issues and are unsure about the effect a product or its ingredients will have on your skin, consult with your dermatologist.

We suggest checking with your doctor before using any products if pregnant, nursing or planning to become pregnant.

We do not conduct animal testing on our products or ingredients or ask others to test on our behalf. We evaluate our finished products on volunteer panels in blind clinical and sensory tests conducted by independent laboratories; in blind testing, participants are not aware of the brand being evaluated.

Clinical testing measures the technical results of a product on skin using tools such as image analysis. In sensory testing, participants are asked to share their opinions and perceptions of a product.